Know the REFUND POLICY
At OnPacts, we strive to ensure that our users have a seamless and transparent experience. This Refund Policy outlines the situations in which you may be eligible for a refund and the process for requesting one.
1) Reporting a Wrongly Charged Transaction
If you notice a transaction on your account that you believe was charged in error:
- Please report it to us within 1–2 days of the transaction for a smoother and faster resolution.
- Our support team will investigate the matter, typically within 2 business days.
- If the charge is found to be incorrect, a refund will be initiated to the same bank account from which the debit occurred.
Once processed, refunds may take up to 7 business days to reflect in your account, depending on your bank’s processing time.
2) Late Reporting of Transactions
If you fail to report the disputed transaction within 21 days (3 weeks) from the date of the transaction, it becomes less likely that we can verify and resolve your issue. In such cases, we may not be able to issue a refund.
3) Subscription Refunds
You may be eligible for a subscription refund if:
- There have been service failures from our side, or
- You have a valid concern with OnPacts that has been reported to our team in a timely manner.
Depending on your plan duration, you may cancel your Member Account within the stipulated timelines from the date of subscription to the OnPacts Plan. The timelines and eligibility will be detailed in your plan terms at the time of purchase.
4) Non-Compliance with Working Policies
If a debit occurred in adherence to our working policy and it is determined that non-compliance on your part (e.g., missed goals, breaches of terms, or delayed reporting) led to the penalty, OnPacts will not be liable to issue a refund.
5) General Terms for Refunds
- Refunds are always processed back to the original payment method used for the transaction.
- We do not offer refunds for penalties, fees, or charges that were correctly applied under our Terms & Conditions.
- All refund requests must be submitted via support@onpacts.com or through the in-app support section.
