Have Questions?
We have come up with a set of queries you might have regarding OnPacts and tried answering it for you. Give those a try.
General FAQ's
What is OnPacts?
OnPacts is a gamified fitness app designed to motivate users to achieve their fitness goals through financial incentives. It combines fitness, accountability, and motivation to help users stay on track with their health goals.
How do I set up a fitness pact?
To set up a pact, first select how many days a week you plan to work out. You’ll also set a penalty amount for every day you miss to do the committed workout. Then choose a fitness activity (burning calories or steps count) and your device senators will track the activity automatically. This activity is to be completed in 1 hour.
What if I couldn't do the activity because of some emergency?
You do get 2 emergency leaves per month that count as a workout if needed. These leaves don’t carry forward to the next month and must be used in the given month.
What if I need to take a break from OnPacts?
You can take a break for up to 3 straight weeks. If you need more than 3 weeks, you can freeze your account. However, you must complete your current week’s commitment before taking a break, and make sure you create a break before the week starts.
Can I change my current week’s commitment ?
No, once a week’s pact is set, it cannot be changed. However, you can plan the next week’s commitment before the week starts. If not changed, your upcoming week will be market as a "break period" and no activities will be done. This also means you won't get rewarded nor penalized in any way for that week. Also, we do send out a reminder notification on Sunday about planning your next week.
What is the cycle of the week?
The week's cycle in OnPacts starts and runs from Monday to Sunday only. All pacts and commitments follow this fixed weekly schedule, and users can plan their workouts accordingly for each upcoming week.
What if I want to resume my activity despite my ongoing break?
As you're on the break schedule, which can range from 1-3 straight weeks. You need to send us a mail on su*****@*****ts.com mentioning the Intended days and stake amount for the week you need to resume activity. Our team will respond to your request within 12- 24 hours.
Reward and Penalty regarding FAQ's
How can I be eligible for the rewards?
To be eligible for rewards, you must create an e-mandate with the right payment method. This enables OnPacts to enroll users who opt to participate in this accountability module, which lets the users get paid for their completed goals.
How do penalties and rewards work?
If you don’t complete your workout goals for the week, the penalty amount you set will be deducted from your account. If you meet your goal, you’ll receive a share of the penalty pool from users who fail to complete their goals.
Are the rewards fixed?
No, the rewards are not fixed. They vary depending on the total amount in the penalty pool, which is influenced by how many users failed to meet their commitments that week. But rewards are calculated on per activity done. So, more the activities a user performs, the more the rewards.
How do I redeem rewards?
Successful completion of your commitments earns money that goes into your OnPacts wallet. Once you’ve earned a minimum of $10, you can redeem it (up to a maximum of $50) through PayPal or use our other redeeming service.
If wrongly charged, when will I get my refund?
It's advised that you report to our team within 3 days when the debit occurs in your account. Once received your query, OnPacts may take 1-2 days to evaluate things, and issue a refund within 7 working days if the debit occurred wrongly.
