Know the REFUND POLICY
At OnPacts, we strive to ensure that our users have a seamless and transparent experience. This Refund Policy outlines the situations in which you may be eligible for a refund and the process for requesting one.
1) Reporting a Wrongly Charged Transaction
If you notice a transaction on your account that you believe was charged in error:
- Please report it to us within 1–2 days of the transaction for a smoother and faster resolution.
- Our support team will investigate the matter, typically within 2 business days.
- If the charge is found to be incorrect, a refund will be initiated to the same bank account from which the debit occurred.
Once processed, refunds may take up to 7 business days to reflect in your account, depending on your bank’s processing time.
2) Late Reporting of Transactions
If you fail to report the disputed transaction within 21 days (3 weeks) from the date of the transaction, it becomes less likely that we can verify and resolve your issue. In such cases, we may not be able to issue a refund.
3) Non-Compliance with Working Policies
If a debit occurred in adherence to our working policy and it is determined that non-compliance on your part (e.g., missed goals, breaches of terms, or delayed reporting) led to the penalty, OnPacts will not be liable to issue a refund.
4) General Terms for Refunds
- Refunds are always processed back to the original payment method used for the transaction.
- We do not offer refunds for penalties, fees, or charges that were correctly applied under our Terms & Conditions.
- All payment and refund related requests and queries must be submitted to the email payments@onpacts.com through direct mail or in-app support section.
